Refund policy
Last updated: October 15, 2026
Returns
We have a 30-day return policy for eligible items. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to start a return
Contact us at service@craftedmuse.com before returning an item. If your return is accepted, we will provide a return shipping label and instructions explaining where and how to send your package. Do not send a return to our business or mailing address unless our return instructions specifically direct you to do so. Items sent back without first requesting a return will not be accepted.
Damages, defects, and incorrect items
Please inspect your order when you receive it and contact us immediately at service@craftedmuse.com if an item is defective or damaged, or if you received the wrong item. We will evaluate the issue and provide an appropriate remedy. The exclusions below do not limit rights or remedies available under applicable law for goods that are defective, damaged, incorrect, or not as described.
Custom and personalized items
Custom products, special orders, and personalized items are not eligible for return due to a change of mind. We also do not accept change-of-mind returns on sale items or gift cards. These exclusions do not apply where the item is defective, damaged, incorrect, or not as described, or where applicable law provides otherwise.
Exchanges
Contact us before returning an item to ask about exchange options. For an eligible item, the fastest way to receive a replacement may be to complete the approved return and place a separate order.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the eligible goods within 14 days. We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the eligible goods within 14 days. We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Your bank or payment provider may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, contact us at service@craftedmuse.com.
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact
To request a cancellation, start a return, ask about an exchange, or report a damaged, defective, or incorrect item, contact us at service@craftedmuse.com.
